PLANITT SOLUTIONS PVT LTD

Refund Policy

Effective date:: May 2, 2025
Applies to:: Mobile App (iOS and Android) and Web Application

This Refund Policy governs all claims for reimbursement arising from purchases made on the PLANITT SOLUTIONS PVT LTD platform and forms a binding agreement between you and the Company.

1. Definitions

"Company," "we," "us," or "our" means PLANITT SOLUTIONS PVT LTD.
"Platform" means the web, iOS, and Android applications.
"Subscription Plan" means recurring monthly or annual paid plans.
"Course Purchase" means one-time paid access to course content.
"Refund" means a full or partial reversal to the original payment method.
"Chargeback" means a transaction reversal initiated by the issuing bank.

2. Scope of this policy

This policy applies to payments processed through Platform payment gateways for subscription plans, free trial conversions, and course purchases.

This policy does not apply to:

Transactions covered by separate written agreements.
Purchases through third-party resellers, affiliates, or institutional channels.
Complimentary or scholarship-based access granted at no cost.

3. Refund eligibility matrix

Purchase type	Window	Refund amount	Conditions
Monthly subscription	Any time	Nil	Non-refundable once the billing cycle starts.
Annual subscription	Within 72 hours of billing date	Pro-rata unused full months	Granted at company discretion. Partial months are excluded.
Annual subscription	After 72 hours	Nil	Non-refundable.
Free trial	Before trial ends	No charge	Cancel before conversion to avoid charge.
Course purchase	Within 24 hours before content access	Full refund	Not available after content is accessed or downloaded.
Duplicate or erroneous transaction	Within 7 days	Full duplicate refund	Processed after verification.

4. Non-refundable cases

Account suspension or termination for violation, fraud, or abuse.
Failure to cancel free trial before automatic paid conversion.
Requests outside the applicable refund window.
Course content already accessed, streamed, or downloaded.
Change-of-mind requests without a technical or billing error.

5. Refund request process

Submit refund requests in writing to privacy@planitt.in with subject: "Refund Request - [Registered Email] - [Transaction ID]".

Include name, registered email, transaction ID, amount, date, and reason.
Acknowledgement target: within 48 business hours.
Decision target: within 30 calendar days of complete request.

6. Processing timelines

Payment method	Estimated credit timeline
Credit or debit card	5-10 business days
UPI or net banking	3-7 business days
Wallet or pay later	3-5 business days
EMI transactions	7-14 business days